Frequently Asked Questions

1. Do you work with insurance companies? Top
Yes. We have a working relationship with all the major insurance providers.


2. Do I need to get three estimates? Top
No. We will work with your insurance company to establish an estimate to repair the wreck related damages to your vehicle. Kentucky Law states that you are not required to have more than one estimate. For a full list of your rights visit


3. Can I get a ride home after I drop off my car? Top
Yes you can! We can make arrangements to get you back home or to work if you let us know ahead of time that you will need a ride. We create extraordinary customer care and we want you to be satisfied.


4. How can I get a rental car? Top
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance agent to understand your specific limitations.


5. How long will the repairs to my vehicle take? Top
We understand the importance of returning your vehicle to you. It is never easy to be without your vehicle, but we strive to make it as simple and hassle free as possible. Occasionally delays occur that are unexpected such as supplement or parts shipping. We will give you an expected out-date providing we do not run into any parts or supplement issues.


6. Can you match the paint color? Top
We use PPG paint supplies to restore your factory finish. We take great pride in our abilities to match your paint.


7. If my vehicle has unibody or frame damage, can it be repaired? Top
Yes, these days most cars are built using unibody (frame and body as one) construction. Our skilled technicians with the assistance of state-of-the-art computerized measuring systems can put the vehicle back to the factory specifications. If the frame is bent beyond repair, the part is replaced.


8. Will the parts be ordered before I drop off my vehicle for repair? Top
Absolutely. We generally order your vehicle’s parts at the time we write the estimate and schedule your vehicle. This enables us to provide quicker turnaround time. A deposit may be necessary.


9. Is there a warranty on the repairs to my vehicle? Top
Yes, we provide a written lifetime of ownership warranty on the repairs to your vehicle.


10. To whom & when do I pay my deductible? Top
The amount of the deductible that you are responsible for is determined by your insurance policy. If you aren’t sure of the amount, you can contact your insurance agent for clarification. The deductible amount will be paid to West Side Body Shop by the time you pick up your vehicle.


11. What forms of payment do you accept? Top
For your convenience, we accept MasterCard, Visa, Discover, Cash, personal checks, or insurance company checks.


12. What are Betterment Charges? Top
Parts that wear out with time and use but need replacement due to collision damage, such as batteries, tires, and suspension parts, are commonly subject to betterment charges. These betterment charges are determined by your insurance company and are pro-rated using the actual miles on your vehicle.


13. Can I wash my car? Top
Here’s our recommendations for the first 30 days:Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean, fresh water. Wash your vehicle in the shade.

Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the finish. Do not “dry wipe” your vehicle as this can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines that are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.

Here’s our recommendations for the first 90 days:

Do not wax or polish the vehicle during this time. This will allow the finish to dry and harden completely.

After 90 Days

After this time, you are encouraged to wax your vehicle just like you’d want to do as normal maintenance.